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Refund Policy

Last Updated: 09-18-2025

 

At Jezebel’s Jewel, we take pride in the craftsmanship and quality of our jewelry. If, for any reason, you are not satisfied with your purchase, we will do our best to make it right. Please review our refund policy below.

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1. Eligibility for Refunds

  • Refunds are available for eligible items returned within 14 days of delivery.

  • To qualify, items must be:

     

    • Unworn and in original condition.

    • Returned in the original packaging, including boxes, pouches, and certificates (if applicable).

  • Certain items are non-refundable:

     

    • Custom or personalized jewelry.

    • Earrings (for hygiene reasons).

    • Final sale or clearance items.

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2. Refund Process

  1. Contact us at sbandak@jezebelsjewel.com with your order number and reason for return.

  2. Once approved, you will receive instructions for returning your item.

  3. Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect.

  4. Once your return is received and inspected, we will notify you of your refund status.

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3. Refund Method

  • Approved refunds will be issued to the original payment method within 7–10 business days after inspection.

  • Shipping charges are non-refundable.

 
​4. Damaged or Incorrect Items

  • If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

  • We will arrange a replacement or a full refund, including return shipping costs.

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5. Late or Missing Refunds

  • If you haven’t received your refund after 10 business days, first check with your bank or credit card provider.

  • If the issue persists, please contact us at sbandak@jezebelsjewel.com.​

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6. Exchanges

  • We do not offer direct exchanges. If you wish to exchange an item, please follow the return process for a refund and place a new order.

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7. Gifts

  • If you received a Jezebel’s Jewel item as a gift and need to return it, you may receive store credit instead of a refund (if eligible).

 

8. Final Sale Items

  • Items marked as “Final Sale” cannot be returned, refunded, or exchanged.

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Contact Us

For questions about refunds, please contact us at:

Email: sbandak@jezebelsjewel.com

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